Refund & Returns Policy

We want you and your horse to be happy with every Foxlee order. Because our formulas are made fresh in small batches, how we handle returns depends on the situation below. Nothing in this policy limits your rights under Australian Consumer Law.

Change of mind

If you change your mind, you can return an unopened product in its original packaging within 14 days of delivery for a refund of the product price (original shipping isn't refunded, and return postage is at your cost). Because our blends are fresh, perishable products, we can't accept change-of-mind returns on opened packages.

Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, or isn't what you ordered, contact us within 7 days of delivery and we'll make it right with a replacement or full refund, including shipping. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law — you're entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.

How your horse responds

Every horse is different, and we'll always set honest expectations rather than promise outcomes. If a formula doesn't seem right for your horse, contact us — we'd rather talk it through with you than leave you guessing, and we'll work out a fair resolution.

How to start a return

Email FoxleeEquineWellness@proton.me or phone 0404 333 059 with your order number and a description (photos help for damage claims). Refunds go back to your original payment method once the return is received or the issue confirmed.